As has been said they should be pursuing their supplier BTw who are allowed by Ofcom to aggressivly overcharge what should be the going rate .

I understand why this was done originally but with many exchanges now at capacity the LLU take up for many of us will never happen, so we are being fleeced for no reason.

BTw on the other hand appear to have a business strategy of drip feeding upgrades in speeds without making huge changes to bandwidth allocation this is just choking up the already full system.

No private company is ever going to make the necessary changes and this is where so perhaps Government should step in build the network and sell it off to the highest bidder,i dont mind the 50p tax so much if this was going to be the case where those of us who are charged the same or more than in the cities were to see some progress but like all Government IT programs it is doomed to fail due to an inability for them to only listen to the concerns of the big business’s and only back their proposals.

The technology is available tried and tested we all know what is required it just needs the investment,Government are keen to tell us when they are investing for the future,well lets see them use some of that not inconsiderable VAT revenue they have collect off most of us over many years to replace that piece of copper with technology more appropriate for the 21st century not the 19th century.

When did I say you did? What I was saying is that at least they, when asked, explained that Option 1 customers would have degraded service.

Your posts seem to attack, or at least, belittle other providers yet it is Enta that had a network that had several 6+ hour outages and due to your network topology at the time, caused many of your resellers to have headaches with the amount of customers complaining.

We’re fully aware of the ALT – but just take a peek at ADSL guide as how satisfied your reseller’s end users actually are.

There are other providers out there and your customers are clearly voting with their feet. Just take a look at some of your larger resellers like ADSL24 and UKFSN!

Tom

Welcome to the opinion site and thank you for your comment.

In the article we’ve made no criticism of the BT network – you’ll see we’ve specifically commented about bandwidth pricing and the impact this has on ISPs, resellers and end users.

As regards our own network, the issues were well documented to all of our Partners and are also now resolved. Explanation of the ALT meanwhile was also explained to Partners as well as being made available on the Entanet e-billing site. If you would like clarification as to how it works please speak to your account manager.

AND at least they then admitted what their Option 1 customers could expect unlike your rather shoddy ALT system.

Is it any wonder why Enta’s resellers are sheddings customers? No.